Return Policy

Introduction

At UK Supply Beds, we are committed to providing high-quality beds, mattresses and bedroom products together with excellent customer service. This Return Policy explains the conditions and procedures for returning products purchased through our website.

We recommend checking your order carefully upon delivery and contacting us as soon as possible if you experience any issue with your purchase.

Returns Eligibility

Products may be eligible for return where they are unused, in their original condition and returned within the applicable return period.

• Products must be unused and in their original packaging where applicable.
• Items must not show signs of damage, alteration or use.
• Proof of purchase may be required before processing a return.
• Returns must be requested by contacting our customer support team.

Non-Returnable Items

For hygiene, safety and customer protection reasons, certain products may not be eligible for return once used, opened or removed from protective packaging.

This may include mattresses, bedding products and other items where hygiene regulations apply.

Damaged or Faulty Products

If your product arrives damaged, defective or with a manufacturing fault, please contact us as soon as possible after delivery.

Please provide your order details and, where possible, photographs showing the issue so that we can investigate and provide an appropriate solution.

Incorrect Items Received

If you receive an incorrect product or an item different from your order, please contact us immediately. We will review the issue and arrange the appropriate resolution.

How To Request A Return

To request a return, please contact our customer support team with the following information:

• Your full name
• Order number
• Product details
• Reason for return
• Supporting images where required

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.

Delivery Charges

Delivery charges may not be refundable unless the return is due to a fault, damage or an error made by UK Supply Beds.

Exchanges

Where applicable, product exchanges may be considered depending on product availability and the condition of the returned item.

Trade Customer Returns

Trade customers should contact our support team regarding any return request. Additional terms may apply depending on order type, quantity and product specifications.

Contact Us