Introduction

UK Supply Beds (“we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly and transparently.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, place an order, contact us or interact with our business.

Website: www.uksupplybeds.co.uk
Email: info@uksupplybeds.co.uk

Information We Collect

Personal Information

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Company name where applicable

Order Information

• Products purchased
• Order history
• Payment status
• Delivery instructions
• Customer service correspondence
• Returns and warranty claims

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies
• Referring website

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange product delivery
• Verify customer information
• Respond to enquiries
• Manage customer accounts
• Process returns, refunds and warranty claims
• Improve our website and services
• Prevent fraud and unlawful activity
• Comply with legal and tax obligations
• Send marketing communications where permitted

Legal Basis for Processing

We process personal information under the following lawful bases:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests
• Your consent where required

You may withdraw consent at any time where processing is based on consent.

Payment Information

We do not store your full debit or credit card details.

Payments are processed securely through trusted third-party payment providers using industry-standard security measures.

Marketing Communications

Where you have chosen to receive marketing communications, we may send information about products, offers, promotions and company updates.

You may unsubscribe at any time through the unsubscribe link or by contacting us.

Cookies

Our website uses cookies to improve functionality, analyse traffic and enhance your browsing experience.

• Remember preferences
• Maintain account sessions
• Improve website performance
• Analyse visitor behaviour
• Measure advertising effectiveness
• Prevent fraudulent activity

Sharing Your Information

We only share information where necessary for business operations and order fulfilment.

• Delivery and courier providers
• Payment providers
• Website hosting providers
• IT support providers
• Professional advisers
• Accountants and auditors
• Government authorities where required by law

We never sell or rent your personal information to third parties.

International Data Transfers

Where information is transferred outside the UK, appropriate safeguards will be applied according to UK data protection legislation.

Data Security

We use appropriate technical and organisational security measures to protect your information from unauthorised access, loss or misuse.

Data Retention

We keep personal information only for as long as necessary to meet legal, accounting and business requirements.

Your Rights

• Request access to your information
• Request correction of inaccurate information
• Request deletion where applicable
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your information
• Withdraw consent
• Lodge a complaint with the ICO

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.